The Lescar Hotel / Hunters Bar, Sheffield

Food was fantastic, atmosphere is nice, but the staff....jesus, were the mardiest, rudest people I've ever come across. I've just assumed I've been unlucky up until now with mardy staff here but the other week took the absolute biscuit.

When I pay �7.90 for a sunday roast, I expect it to be what I ordered, and when it isnt, (they sent the complete wrong meal) I expect an apology. What I got, was a look as if I'd killed a puppy, as the waitress stormed into the kitchen and a grumpy 'sorry about that' followed by an uncovnincing (probably mandatory) 'is everything ok with your meal?'

Proper shame, food was tasty and the DJ was spinning Nightmares on Wax in the sunshine, ruined a decent afternoon.

CUSTOMER SERVICE TRAINING! Sort it out!

17 Aug 2009 11:46