The Eagle, Norwich

Having tried to call The Eagle all day (from 9am) I eventually drove round to the pub at 3.30pm to try and book a table for the evening. I called on my mobile just before entering the pub and there was still no answer (just kept diverting to the fax machine). When I got to the bar there were 2 members of staff, one of whom was was changing the music in the CD player (could she not have answered the phone?). I explained to the barman that I'd been trying to call to book a table. He said 'sorry we've been busy but we're full tonight'. When I queried about them not answering the phone, he just repeated that they were busy (what, since 9am? - could they not have an answerphone message saying they're fully booked?) but that they were full anyway so it wouldn't have made any difference if I had got through. He seemed to miss the point that I had had to drive to the pub to find this out! Appalling customer service, I will not be returning.

12 Dec 2008 16:04