The Ship Inn, Noss Mayo

This pub is shocking! I went for a meal with my family and paid for a round of drinks at the bar. The bar tender wrote these drinks down and so i asked to make sure that they would not appear on the bill as i had already paid for them. he assured me that they wouldn't. My boyfriend also asked to double check.

........one VERY expensive meal later (not worth the money, you are purely paying for the view).....

a few days later i found the receipts (my mother in law had paid and therefore had not checked the bill) we had been charged for the drinks!!! I phoned the pub and i believe spoke to the manager to whom i explained why i was phoning. I was spoken to like i was lying and trying to pull a fast one! I was told to send a copy of the receipts and only if she could find the evidence on the till roll would i get my money back. She was very rude and non apologetic!

This wasn't a great deal of money �10 or so but out of principle i did as asked and sent a copy of the receipts along with a letter explaining things.

A few days later i recieved a cheque for the exact amount (to the penny!) along with the photocopy that i had sent. there was not a letter, there was no apology or even a 'with compliments' slip!

Considering they 'stole' my money (if we had walked out not paying then im sure they would have contacted the police!) would have thought a sorry could be the least they could have done and if they are going to be so 'exact' about the money then they owe me for the envelope, the stamp, the photocopying......and my time!!!

The question is how often do they do this???? a good little money earner for them?????? if you go here - check what you have paid for!

20 Mar 2011 08:38