Montgomery's Tower, Shrewsbury

Well for a paying customer, the staff seem to have ALOT of attitude. I for one frequently use Lloyds for free internet access, however even then the connection is dire. The food is average, when I order a plate of chips I except golden HOT potatoes, not warmed up in the microwave, and served pathetically on a plate. The paninis are nearly ALWAYS cold. never hot right through, the sofas are extremely dirty, full of hair, and god knows what, I never sit on them, even the tables are sticky and unclean. Overall an unpleasant experience, I only come here for internet, coffee is cheap and half decent, but the staff need serious training on customer service skills, for me, it feels like I SHOULDNT BE HERE, that I AM A NUISANCE customer, however I keep myself to myself and expect exceptional service when im PAYING THEIR SALARY. through my custom.
Not impressed!

20 May 2011 15:00