The Queens Head, Maldon

Where do I start. A family day out we ended up here as the reviews suggested it's a great place. We arrived on a sat midday and luckily found a table but without a view. Not a worry though when you are hungry with a 21 month old.
Trying to order at the bad is great fun especially when no one likes to make eye contact with you.. Very odd indeed. Anyway we ordered the fried haddock and chips which arrived pretty quickly. Eating away merrily enjoying my plate, my husband jolts as he's just tasted a very bad fish. Although the tail end tasted fine. So he takes the plate to the batman and explains this strange taste which only occurred nearer the head of the fish. Batman days ok I will tell the chef. Five minutes later we are told by the batman the chef says all fish is fresh today. My husband explains he agrees with them as my fish and my sons taste find it is just his fish well part of it. Another five minutes late a woman who states she is the manage arrives at our table saying we asked to see her... Which we didn't. My husband explains the odd taste and she says it's fresh. My husband then said bring the plate and smell it. She then said so what do you want me to do about it?? Really?? We explained again we didn't want a free meal or money back we just wanted them to know. She walked off then came back and said the plate is in the bin so shall I take your wife's and sons food and bin them too??? Why??? She didn't listen.. Ours tasted fine plus I was still eating.. So we explained yet again the whole saga and my husband said he was appalled by her customer service and that we didn't want anything but she could have apologised and have him a coffee at least .. She said but you ate half the fish... Never ever go to this place..there is no customer service and they really need training.

22 Feb 2014 13:43