Jacobs Ladder, Falmouth

I have been to Jacob's Ladder before and found it a reasonable experience. The area is decent and the atmosphere is too... tonight, I had a different experience entirely. I had been invited to a friends birthday party, but I did not know most of the people there. This was fine, but at the end of the night, when I was the last person to leave, I was approached by a member of staff who expected me to clean up after the others. Glass had been smashed. Others had done it, but I had no knowledge of it whatsoever. My problem was not that he had told me to sweep up the mess. My problem was that he did not ask me about it first. There are ways of doing things. If he had said to me: "there is a lot of glass beneath the table you were sat at. Do you know anything about it?" I would have been okay. Instead, he shoved a dustpan and broom in my face and told me to sweep. This does not make good customer service for me. I did sweep the mess up, because I did not want a fuss, but I will not go there again. Cleaning up after other people is not my idea of a good night out.

12 Apr 2009 01:15