The Bugle Inn, Brading

Absolutely and undeniably a complete let down!

We arrived in the IOW on Saturday and noticed the Bugle Inn as we were driving to our resort and thought what a great place it would be to go to as we had 2 kids and it boasted about both indoor and outdoor play areas.

We went there on a Thursday evening and took the dog with us....first let down! They would only let the dog in at one particular table and that was taken. It seemed irrelevant that over half the pub was empty and there were plenty of tables away from people eating that we could have taken the dog. We were even told that we couldn't go in one area as 'they had recently had new carpet' and that 'most people don't like dogs'

We were therefore forced to sit outside, which was fine for a while but then got more and more chilly. Asked again for a table inside but got the same reply.

The boys were enjoying themselves in the playground but there wasn't much for the younger children to do to be honest.

We ordered our meals (1 curry/1 scampi/1 burger) at 19:45 and proceeded to sit down and wait.....and wait....and wait....and wait some more! I eventually went in and asked what had happened and was told that our meal would be 'about' half an hour! This would have been 1 and a half hours for 3 meals! We were not told at the time of ordering and no-one came and informed at any point of the wait. When I asked for a full refund I was told that they would need to speak to the owner first! Speak to the owner to give my a refund????

This was given and we promptly left at 20:50 with no food and 2 hungry young children.

The staff were unhelpful, rude and had a couldn't care attitude. If you are thinking of going to this hell hole please spend the hour and a half that it will take to get your food to have a look around the island and find somewhere else.

Absolute shambles of a pub

1/10 - only got 1 because the playground kept our boys amused for a bit

29 May 2009 08:49