Wattenden Arms, Kenley

Awful, awful awful! My food order was missed by the barmaid so I had to eat half an hour after my family, when her mistake came to light they had run out of food, I gave an alternative order (the Landlord insisted on charging me the extra �1.90 despite their error) which also came out incorrectly. Will go to 'The Fox' (Caterham Hill) from now on if i'm after a rural pint and will recommend the same to others. The worst was the Landlord being derrogative about the barmaid - eeek! Should have addressed his issue with her directly in private, not in front of customers - embarrassing & very very poor. Shame, used to be such a lovely pub, but I guess they lack competition.

11 May 2008 00:21