Ye Arrow, Rochester

Pleased to read this has had a change of management, I will try it again now.

I'll comment on Dunmall's comment about complainers being sozzled though, as during my experience (see previous) I was driving & therefore sober. An unpleasant landlord is an unpleasant landlord, full stop.... I'd love to know which pub he's moved to, so I can avoid ever trying it.

7 Apr 2010 16:48

Ye Arrow, Rochester

I agree about the intimidation - the Landlord is in my opinion a crook, and perhaps a potentially violent one at that.

I complained recently that we were allowed to purchase a round of drinks, then stopped from going back into the beer garden as it was 'shut after 11' (we'd been sat there for the previous hour & my companions were still sat outside). Having asked the Doorman where I could complain that the only warning sign about the curfew was on the BACK of a pinned-back door, I promptly 'interacted' with the most unpleasant man I have ever encountered - the landlord. Not only was he aggressive and rude (threatening to throw my drink 'complete with glass' at me), but he called the doorman to throw me out when I insisted on taking his name so I could formally complain.

I am a 30-something Chanel-wearing woman, not some alcopop-fuelled teenager. His manner and actions were completely disgraceful and I genuinely feared for my safety. And the sadest thing is, this used to be a really nice local pub, I've been going for years.

4 Aug 2008 18:32