The York, Islington

I went into this bar the other day for the first time. I was served by a girl who became upset with me when I asked for a tall glass with my beer. She explained the tall glasses were only for Stella and not the Starpromen I had ordered. I looked up to see all the glasses were stained and decided against one anyway. The member of staff then decided to moan to her college which I noticed. I poured my drink into a tall glass I found not to be dirty which seemed to annoy this girl even more. I walked over to both staff members and asked for why they were talking about me and what the problem was. They replied our glasses aren't dirty but that it was a problem with the dishwasher. I explained I've been in the pub trade for over 35yrs and that I grew up in pubs and that the problem was they were adding to much cleaning detergent to the machine. This only made the male member of staff retort that I was wrong. I then took a random glass and ran my finger across the glass to show him the grease, asked for my money back and to speak to the manager. Jo, the manager gave the staff member the pub tel no and said she was busy. I phoned 1hr later and was told she was still busy. I phoned the next day and Jo wasn't working so I left my No. JO replied listened to my complaint and then said " are you finished now" I hung up. I'll be looking to speak to the owner next. Rude, no customer service and the staff need sacking or training. That's my opinion of my first visit. It's a shame people don't realise customers are an important part to their business.

17 Mar 2008 10:45