The Zetland Arms, South Kensington

I have never been compelled to write a review of a pub before, but then I had never been to the zetlands arms before either.
Relatively standard pub in terms of atmosphere, quality of beer etc; however I cannot remember being having such a poor or insulting �cook� inflicted on me in a pub before.
I ordered a rare steak, half an hour later a steak so well done it was grey was served; a cut into it and realized it was very well done and then cut it in half to see if it was over cooked throughout, it was. I took the steak back and explained the situation, staff agreed to sort it out; about half an hour later the exact same steak was brought back �still cut in half and now cooked even more with the same now very soggy chips and condiments on the side. By this point I was quite hungry and angry, got a refund straight away and asked to speak to the manager, he made a half arsed attempt to blame me for the steak being over done before eventually apologising. I cannot understand how whoever was managing the kitchen thought that re-serving and further cooking of a steak that was already over cooked could possibly resolve the situation; I assume they must have hated me.
There is really good charcoal pit kebab shop 100 yards down the road.....

11 Jun 2009 12:53