The Mill Inn, Withington

I have just visited the Mill at Withington in Gloucestershire, it was supposed to be a family meal to celebrate several birthdays...... we have been going to The Mill for over 40 years and my parents celebrated their engagment there! We have decided as a family never to visit The Mill again which has made this day extremely sad! After a dissapointing meal there before we decided to still give it a chance but unfortunately it was still a dissapointment! On ordering the meal they told us that it would take approx. 40 minutes, which didnt bother us because we had lots to talk about! But one and a half hours later the children had eaten all the biscuits I had in my bag and the management still informed us that it would be 5 minutes! When the food arrived it was very bland and cold and not one of the 8 meals looked very appetising! Even the children turned their nose up at the Sausage and very lumpy mash! My father was not happy after paying for these meals and decided to have a quite word with the landlady.............big mistake, as her face looked liked thunder and she blamed the brewery for not allowing her to employ any more staff! She did not apologise and just seemed to be very lacking in Management Customer Service Skills!Its no suprise that the staff looked miserable working there! The previous Management had fantastic reviews from all my family members and most had become regular visitors! nil out of ten, I could go into the minuses! Know we have to look for another place for family gatherings, and we do have alot of them!

8 Aug 2010 18:28