Fitzroy Tavern, Fitzrovia

The staff in this pub were rude all night to all of my friends, and when, at the end of the evening, I tried to make a polite suggestion that they might want to improve customer service, they were even ruder to me. They suggested that the rudeness was justified because they had 'worked 180 hour weeks.'. Firstly, this can't be true. Secondly, if itthey have worked long shifts, it's not my fault but the manager's. Thirdly, I'm not saying bar work isn't hard, and I've worked long shifts myself,but it's no excuse to be rude to polite customers. The drinks might be cheap, but I will never go to this pub again. There are plenty of other more pleseant sam smith's pubs in the area - I advise you to visit the Groom and Horses on Great Portland Street instead.

17 Nov 2007 23:58