The Rambler Country House, Edale

Just got back from a weekend at the Ramblers. I have never encountered such BAD customer service! A few examples include:

-they cleaned the floor in the bar with bleach at 10.30 at night, nice smell to go with beer.

-the waitress couldn't fetch a bowl of chips to go with the dinner they had just brought out, we had to queue at the bar to order them whilst meal going cold

-lights switched on and off repeatedly at 11.30 on the dot until everyone had gone

- refused to get us more toast because "the kitchen is closed" this was at 9.55, breakfast ends at 10.

-THEN asked us to leave the breakfast area so they could clear away, the hoover had already been brought out and plugged in

-rude, unhelpful bar staff

-a very rude manageress who spoke to her staff in a manner which they obviously copy with the guests

The only positives I can think of: the beds were comfy and the view is lovely.

I will definitely not be going there again, they do not deserve my money!

28 Sep 2008 20:37