The Warwick, Soho

Don't go there - there are far more better pubs and bars around that have good atmosphere and understand the meaning of customer service. We very reasonably complained after a waiter spilt a bowl of mayo in my lap and then just wandered off, without even bothering to get a cloth. It took over an hour to get a gruding apology, with the manager refusing to accept responsibility until we could identify the responsible waiter. Even then there was no offer of a drink or anything, just that they would reimburse laundry costs if I brought in a receipt. Yeah, thanks for that. Have heard similar problems of over-booking and poor customer service. They are in a part of town where they don't need to worry about how they treat people, and it shows.

22 Dec 2006 13:07