Peacock Inn, Kettering

Went in the Peacock on Wednesday 4th January 2011, at around 11.00am it was not busy. We decided to have a �2.19 breakfast. Husband ordered it and we waited.
25 minutes later the chef arrived at our table he practically threw the plates on the table which were cold as was the sausage and the bacon. We asked him to put it right so he took them away and 10 minutes later the same breakfasts arrived (we know this because my husband cut the sausages in half).
The bacon and sausage was now warm but cremated the bacon was like cardboard and the egg was solid the grilled tomato was black. It was all horrible and inedible. By now we had had enough so I wheeled myself to the bar (I am a terminally ill cancer patient who cannot walk) where the manager was standing. I asked if he was the manager and could we speak to him at our table. He immediately got stroppy and accused me of being aggressive. He said he would deal with it in a minute, when he came over to the table he refused to give us his name or the name of the brewery who owned the pub. He said that it is a free house and the owners name is above the door we were to look at that on the way out.
He did not want to listen to our opinion he was clearly not someone who liked to be criticized and had no customer liaison skills.
He claimed that all of his food is cooked on a griddle that is why the tomatoes and the rest of the breakfast was black and burnt?. My husband pointed that having been in the army for 33 years this is not the way to cook a breakfast. His reply to this was 'well you are not in the army now'! He was the most impolite, uncompromising and not very presentable manager of a public house we have ever had the misfortune to meet. He was not prepared to listen to our complaint and used his power as manager to ask us to leave not before my husband demanded a refund for the breakfasts which he did give us. He then told us never to come to his pub again and escorted us to the door, me a lady in a wheelchair!! Needless to say it is a place to avoid. The whole experience upset me greatly we do not go out much in fact we had been to the hospital in Kettering and just wanted a quiet drink and food.

4 Jan 2012 16:52