Stag Inn, Mentmore

I don't like to complain unless I'm really annoyed and this unfortunately was the case last Saturday. I've been to the Stag 3 times - the first 3 years ago for dinner was great. The second, we had a big problem, and the third we left in disgust.

My problem is with the ma�tre d' - he consistently acts like you, the customer have 'got it wrong' and has actually told me I was an inconvenience. Within common decency, I don't care how much of an inconvenience my party is - they should try to accomodate and The Stag in mentmore would not. All the other staff seemed fine.

The crux was that we made special notice we would have 2 young children, and he was annoyed when we arrived that we were not 8 adults. They had 'lost' some high chairs they had last time so there were none. The menu had just 5 items on it. The waiter told me there was additional specials. When I dared to ask the ma�tre d' what they were he told me really abruptly that those 5 items WERE the specials.

Several of us wanted the roast pork and we were then told by ma�tre d' that they'd run out and that we shouldn't assume it was freezer rubbish and that if we took the time to look around, they were VERY BUSY (at 1.15pm) and that if we'd like to wait an hour there might be more available.

This was the last straw. When I went to have a quiet word, he wanted to argue, not listen, said I was an inconvenience and that I must pay for the drinks before we left (which we hadn't drunk!)

No reply from the website in complaint.

10 Feb 2010 12:21