The Sutton Arms, Sutton

I really got to like this pub over the past year or so, but over the past few months it has really started to slide.
I understand a new manager has just taken over and the standards almost immediately slid. From chatting with the regulars at the bar, i learnt that this lady is almost never present, leaving the staff unsupported and stressed.
The pub has a small, friendly staff base who have always been brilliant but since this new lady started, they are left to try and manage the workload of busy Friday and Saturday nights by themselves. Therefore, the pub is no longer neat and tidy, the staff do not have time for pleasantries, and whereas before there would be two or three staff members working particular nights, there is usually now only one.
The outside areas and bathrooms are constantly untidy, the tables are dirty and not cleared and I find it personally quite upsetting to see the once charming youngsters behind the bar looking so harassed and miserable.

On the plus side, the beer is always cold and the outside area is a decent size. Shame about the recent changes, though.

19 Apr 2011 18:57