The Bull, Cottered

Very poor service. Good quality food - but only if they cook it the way you requested, as there seems a tendency for the chef to cook as he sees fit and then for the staff to ignore you when the meal is delivered - and do not dare to complain whatever you do !

Ignored for 3-4 minutes upon arrival and left to jockey between the doorway and a sandwich board placed right in front of the bar area. Once the invisible cloak was removed we were rapidly seated at a large table, along with a huge platter of cheese - not ideal if you have a cheese allergy. Also - every 3rd item on the menu & specials seems to contain cheese.

After a great crab starter, I was served a fillet steak that was requested medium, and arrived very rare. I tried to flag the waitress' attention but the staff were too busy chatting to each other behind the bar and completely ignored us throughout the main course. I ate 70% of my rare stake and decided I couldn't eat any more, especially since the small amount of sauce had diminished to nothing.

When I complained about the lack of service both upon arrival and during the main course - the (new) waitress took a formidable stance at the end of the table and simply said "Well whatever I say you just wont be happy will you". This took my breath away and instead of it being just a comment on the service completely ruined the meal - after which we just wanted to pay and leave. She did return later, and offered a free coffee or dessert, but at this point all appetite was lost and a rapid departure from this incredibly rude establishment was sought. She then returned to her colleagues growling that the customer was beyond making happy - which absolutely wouldn't have been the case had our initial complaint been handled sensitively and courteously instead of the hostile, aggressive attitude we received.

One to avoid - go the The Fox in Willian instead - much nicer, friendlier and still has atmosphere after 9pm !

14 Feb 2010 12:45