Duchess , Battersea

DISGUSTED!!
my sister hired the private upstairs room in this pub for her 30th birthday. When we arrived the room wasn't ready at the time it should have been, it was messy from a previous party there was no staff up there the private bar wasn't open we had to go back downstairs for the first round which took forever when we finally got drinks some were wrong some were flat, no apologies for the delays, when the private bar did open - no clean glasses then no ice, no champagne doing well so far not. The food was poor, We asked for the manager and was told by the bar maid he was too busy to see us. We carried on regardless, having a great time dancing until the gatecrashers arrived, politely one of the girls told the guy it was a private party, his reply was abusive so we asked the barmaid to ask him to leave, he wasn't very nice too her either, one of our party went downstairs and was assaulted by the same man, he then got his friends and thats when the nightmare really began, my brother in law was assaulted we were all trapped upstairs, we had to call the police ourselves as the bar staff ignored the situation, apparently this guy is a regular - nice! i have never experienced any thing so awful my sisters birthday was ruined. in my opinion the staff had no regard for our safety the management extremely poor. Don't party here.

1 Sep 2009 22:02