The Drum and Monkey, Clevedon

Having visited this pub a year ago with the same party we cannot believe how bad the service,menu choice & quality of food has become.
We had to wait 1 hr and 40 mins for the first starter to appear then to be told some starters were not available.One order was missed off completly and when enquires were made about how long it was before the meals would be served the staff just shrugged there shoulders and said "nothing to do with us",when the manager was approached he offered no expanation.
As to the quality some was acceptable but most was overpriced for what we were recieving{e.gFish and chips with nothing else �12}.Presentation was poor ,one batch of chips ok ,second batch not cooked{raw}
For sure we will not be visiting this pub again a shme as in the past we have enjoyed our visits.
Word of advice to the manager ,when you have customers complaning come and speak to them dont run away and hide others your business will not last,remember best way to advertise your business is word of mouth ,here are 21 who will not be recommending your pub.You cant expect to put anything on a plate,overcharge ,poor service ,and for them to return

31 Aug 2008 10:14