The Harbour Inn, Axmouth

My visit was at the end of march (see below) so the new management havent made a jot of difference clearly. i'd also add that i was told by one of the bar staff when i was there that the landlord (who was responsible for the comments to us) had been there for years

26 May 2008 10:51

The Harbour Inn, Axmouth

I would never normally post comments to a web site but so infuriated was I on my visit to this pub that I was compelled to do so. My wife and 2 small children booked a table to eat here, nothing special about the place but near to where we were staying. On entering it wasnt really a pub but a restaurant with a bar area.

Anyhow that wasnt the point. We all ordered some basic pub grub, with my wife opting for the plaice - not cheap at nearly �15 but its what she fancied. The food arrived and all was ok until my wife started to eat, only to find that half the fish (ie one side) was actually missing.

We deliberated over whether to just accept it, but given the price dared to complain and do the very un-British thing of sending it back. The somewhat dippy waitress couldnt get to grips with what to do and on returning 3 times with the plate was finally told in no uncertain terms that we didnt want the meal, but a new 'complete' version instead.

Another 10 minutes goes by and what was undoubtedly the rudest and most incompetent landlord I have personally come cross, turned up on the scene. Accusing my wife of trying to "get two meals for the price of one" he started accusing us of ripping him off by pretending we hadnt eaten anything. In the middle of what was a very embarrassing scene, in a small but packed dining room, my wife set out to explain what had gone on and that she hadnt touched the meal. This held no interest to the landlord who continued with his tirade, which finally resulted in us then refusing to pay for the fish and having to leave.

I have written to the Brewery to complain but no doubt he'll not even hear from them. Hopefully through the power of this site we can at least stop others from making the mistake we did, and hitting him where it clearly hurts the most... his pocket

25 Mar 2008 21:13