The White Swan, Twickenham

Had a terrible lunch here with a group of colleagues. Half the orders were wrong (several of us randomly got soup when we had ordered chips!) and no apologies given. We gave up on trying to get the orders right after a while and just ate the provided dishes or went without. There was a particularly rude lady (the owner? manager?) who seemed to think it was our fault, even though we had tried to make things as easy as possible by emailing our order through in advance. Such a shame as the surroundings are pleasant. The food we did receive was fine but not good enough to persuade me to go back.

21 Apr 2011 15:32

The Barmy Arms, Twickenham

I used to frequent this pub of an evening, especially in winter months when it seemed cosy and welcoming inside. Good ales, nice and quiet generally. However, I went there for lunch today with colleagues and had the worst treatment I've ever had from any establishment. Having waited over an hour for lunch to arrive (being told it would be a few minutes every 5 minutes) I went to the bar to politely request a refund. The barman gave me the refund and the waiter told me food was seconds away. I returned to the table to find the landlord had followed me and ranted to me and my colleagues that the refund meant we weren't getting the food, even though it was now ready! So we had waited one hour for nothing but wholly unwarranted abuse. The venom spewed by the landlord was supported by the Gollum-type waiter who had become equally malicious, now turning to support his master, muttering abuse at us. Please, please do not go to this pub until they get new management.

22 May 2009 17:17