Woodins Shades, Liverpool Street

Have never reviewed a bar/restaurant before but felt compelled to do so after my visit. My sister and I decided to treat ourselves to dessert after a day shopping in Brick Lane. We sat downstairs in the bar a bit out of the way by the door as they were the only seats available. After waiting a while we were concerned we had been forgotten about so I went to the bar to check on our order. The barman (young/foreign) barked at me that we had only been waiting 20 minutes and should expect to wait 30 minutes as they were busy (although it was 5pm on a sunday and not overly busy). After huffing some more he went to the food lift and took out our desserts and plonked them down in front of me. Unfortunately the cheesecake we had ordered had evidently melted under from the heat in the lift (previously I know that these can be heated to keep food warm which would explain it). A man I assume to be the manager came by and was equally rude, I pointed out that the food did not look right and had clearly melted to which he told me that the mess on the plate was fine and that cheeseake did not melt, he did not offer an alternative or to replace it or any sort of apology. In the end I just asked for a refund, very disappointing end to a nice day. I do not recommend this bar at all based on the rudeness of the staff.

15 Oct 2012 20:58