The Imperial, Soho

Visited this pub back in July, and have had a mental note to post a comment on a site like this for some time. Absolutely the worst customer service i've ever witnessed. There were two staff - one was absolutely fine - but the other was blank, dismissive (no please / thanks etc. - just said the figure for how much the drinks came to and waved her hand under your nose like you were some kind of scum that had just rolled in off the street) and then (my friend and i were sat at the bar) actually pushed past to put some glasses on the bar, one of them fell over and spilt onto my mate's trousers, i said excuse me and she just looked as if she couldn't care less, said sorry incredibly insincerely and then walked off.
Seemed to be quite pally with one or two people in their who must've been regulars.
Dreadful, dreadful pub. And i don't often hate something so much i'm inclined to post a review about it.

2 Oct 2008 17:24