The Ealing Park Tavern, South Ealing

Having recently been promoted I decided to treat some friends and family to dinner. I called and made a booking at the The Ealing Park Tavern for 6 people. I chose TEPT on recommendation of a colleague who had been there only a few days before. I have to say he was spot on! As soon as we walked in we were greeted by the manager (we initailly thought he was American) who confirmed our booking. I explained to him the reason for our booking and also that I had an extra 5 people to add to the booking.... He didn't bat an eyelid and simply said it wouldn't be a problem. He asked if I would give him a moment to re-arrange the table. We waited in the bar and had a few drinks. The lady behind the bar informed us that we could simply order drinks and then add them to the final bill once we've eaten in the dinning room. A couple of minutes later the manager appeared and informed us that our table was ready and we were welcome to it. We decided to chill in the beer garden for a bit and then move onto the restaurant. After finishing our drinks were taken to our table and there was more then enough room to accommodate all of us. We had a fanstatic meal from starters to desserts !The quality of the food came as a pleasant surprise, so much so that we approached the kitchen to personally thank the chef! I have never had a better tasting piece of cod! 10 out of 10 from me. The service was superb, and even though the dinning room was full, we never felt forgotten or abandoned by our server. We could tell that there was a way in which things were done to make everyone feel at ease. The attitude of the manager and staff were one in the same and there was a genuine feeling of pride in what they were doing. The best part of the evening was when it dawned on us that the restaurant had closed and we were the only ones left. The manager invited us to stay and relax as long as we liked. We moved in to the bar area to have another round of drinks. Although they were closed, they were very accomodating and allowed us to have a few more cocktails before we departed. As the manager was preparing drinks for us, one of the staff memebers (who had already finished her shift) came back around the bar to help him out! It was team work from start to finish! I had the best time that evening, and proudly told all of my friends via an email the following morning. I did some digging and found out that the managers name is Halo and the lady behind the bar is named Hayly. Thank you very much to the both of you, the chefs and the rest of the team! You capped off a great day for me. T.Devali

18 May 2011 10:12

The Crabtree, Hammersmith

Not too sure if the picture is correct, but I believe this is the right place. Some friends and I were there for dinner on Friday 25th June, to celebrate a 30th birthday and I must say that it didn't start off the way we intended, but it had a perfect finish. We had initially called earlier in the week to make a booking and requested a very specific table. We arrived only to be told that another customer had been given the table. We were initially none too pleased but were given a excellent subsitute on the River side, and although there was no a la carte serviced offered, an exception was made, and we were given 1st rate service by a gentleman named Halo, who we found out was the Manager. We were very impressed to see him take charge of the table himself, and not pass it off to one of the staff members. He apologised perfusely for the mix up and told us it was entirely his fault .From the time we sat down to our table to the moment left the building it was absolute bliss. The view across the river was perfect, the food was amazing, and the service was exceptional. We will be returning very soon! Thank you for a great birthday!

30 Jun 2010 10:25