Lakeside Inn, Gateshead

There are a few words which describe this awful place, but let me paint a picture first. My wife and me drove from West Yorkshire to collect my new car. Laughing and joking all the 117 mile way looking so forward to our new toy. We drove past The Lakeside Inn and noticed the Yorkshire bargain of 2 main meals for �9. We were planning to go to the Taybarn just by the garage we picked the car up from. "No" we thought let's go to a pub and have that Yorkshire bargain. That where it went wrong. We arrived and looked at the board containing the meals and went to the bar after choosing. What do you want? was the question as we haven't got all that available. First question from me was why they weren't crossed off?
Ordered, we sat and talked like 2 young children opening a bag of sweets, not knowing what delights we were about to look at with our new car. Time passsed quickly, people were served, then we realised people who ordered after us were served and eating and on one table had in fact finished!
My wife went to the bar to enquire where our food was as we orderd it 45 mins ago to be told "I'll go and check" 5 mins later and 2 empty glasses at the front of the table later - It'll be 2 mins. 5 more mins and we were told there had been a mix up with the tickets and what did we order? 10 mins later we received our meals. Dry and microwaved.
At no point did we get an apology, at no point were we offered a drink on the house to keep us happy, at no point were asked if we were happy with our meals. Given a choice, if you read this review, do not go to this awful place. The service is rubbish, the staff don't know how to apologise, they will not keep their customers. We spoke to some locals ladies who were on the next table who also had problems and they said they would never come back again. I thought about complaining, but because the service was so poor, long and delayed we actually had to leave very quickly after we had eaten so that we could start our long journey home.
Taybarns is about 2 miles along the road. GO THERE, DO NOT GO HERE. THIS PLACE HASN'T IMPROVED OVER THE LAST 12 MONTHS LOOKING AT THE OTHER REVIEWS.

19 Mar 2011 19:25