Duchess , Battersea

Nice decor and location, however service is painfully slow and not very friendly, empty plates and dirty glasses everywhere, security is extremely poor with some rough locals trying to impose their presence on 'new faces' and the staff seeming to care more about not upsetting the unfriendly locals.

we hired the function room upstairs and the party was self contained until a local was allowed upstairs to gate crash the party. we asked him to leave very politely and he turned aggressive.

we then asked the management of the pub to ask the gate crasher to leave and nothing was done. the gate crasher turned aggressive and again we asked the pub to remove the gate crasher, the pub then left it to a barmaid to try and calm the situation down.

the evening ended with the police being called (by us as the management were no where to be seen).

4 Sep 2009 18:11