City Arms, Wells

Oh dear....

Who on gods earth trained the owner in customer service, because if her attitude is a reflection of the catering industry in general then no wonder pubs are shutting by the day.

Lets not beat about the bush, she's downright rude, downright offensive and downright ignorant.

I have NEVER in my entire life seen staff spoken to the way she speaks to her staff, be it bar staff, waiting staff, chefs whoever. She thinks its acceptable to bawl them out in front of customers.

Just who the hell does she think she is talking to her staff like that. Sure she pays the wages, but thats no reason or excuse to sit and insult and bully her staff the way she does.

Given her awful personality ( as shown by her actions with other customers ) then you would think she would value the staff, but oh no. The exchange with a customer highlighted on here is absolutely nothing compared to her little temper fits with the staff. According to a barmaid its quite common, and in fact one member of staff walked out recently when a plate was thrown at her head by this egotistical lunatic of a manager.

Lets not beat around the bush. There are better pubs in the area, and given the awful experience we had the other week when a member of staff was spoken to like she was the proverbial doggy doo doo on the sole of her shoe, we'll be taking our trade elsewhere, and recommending to everyone else to do the same.

No doubt she won't care because she's either too thick skinned ( or in my humble opinion just simply too thick ) to realise that actually by trying to belittle your staff you actually make yourself look very very stupid.

Avoid this pub because honestly, the woman running it is just the most obnoxious, rude and unpleasant person I've ever seen in charge of a licensed premises, and theres alot of competition out there but she's certainly got that title all to herself..

Vile woman.

3 Nov 2011 02:59

City Arms, Wells

Oh dear....

Who on gods earth trained the owner in customer service, because if her attitude is a reflection of the catering industry in general then no wonder pubs are shutting by the day.

Lets not beat about the bush, she's downright rude, downright offensive and downright ignorant.

I have NEVER in my entire life seen staff spoken to the way she speaks to her staff, be it bar staff, waiting staff, chefs whoever. She thinks its acceptable to bawl them out in front of customers.

Just who the hell does she think she is talking to her staff like that. Sure she pays the wages, but thats no reason or excuse to sit and insult and bully her staff the way she does.

Given her awful personality ( as shown by her actions with other customers ) then you would think she would value the staff, but oh no. The exchange with a customer highlighted on here is absolutely nothing compared to her little temper fits with the staff. According to a barmaid its quite common, and in fact one member of staff walked out recently when a plate was thrown at her head by this egotistical lunatic of a manager.

Lets not beat around the bush. There are better pubs in the area, and given the awful experience we had the other week when a member of staff was spoken to like she was the proverbial doggy doo doo on the sole of her shoe, we'll be taking our trade elsewhere, and recommending to everyone else to do the same.

No doubt she won't care because she's either too thick skinned ( or in my humble opinion just simply too thick ) to realise that actually by trying to belittle your staff you actually make yourself look very very stupid.

Avoid this pub because honestly, the woman running it is just the most obnoxious, rude and unpleasant person I've ever seen in charge of a licensed premises, and theres alot of competition out there but she's certainly got that title all to herself..

Vile woman.

3 Nov 2011 02:58

The White Hart, Haverhill

Sadly this place reflects the town and the people in it.

Its tacky, cheap and nasty.

Haverhill doesn't have, and couldn't warrant a pub with any class because having sat in this place for about 20 minutes you soon realise why that is. No one in the town has any class.

The bar staff were rude, obnoxious and downright ignorant, and thats the good ones......

I spent 1 day in Haverhill, and trawled 4-5 pubs and in each and every one I found the place to be dirty, the beer awful and the staff more interested in either chatting somoene up or getting chatted up. Getting an aknowledgement off them is hard, getting some customer service is nigh on impossible.

This pub is, as mentioned a reflection of the Haverhill mentality. Full of young kids running around acting like wannabe gangsters with no concept of the fact they live in a pokey little town where a punch up in the high street is seen as major trouble... Take them little wannabes into a city like Manchester and they'd last all of 20 seconds.

This pub reflects the town and the people in it.

I wouildn't recommend this pub to an alcoholic with withdrawal symptons. Mind you having tried the beer, its about as close to paraffin as you are going to get.

I've given it a 1 mark. I struggled to find an actual reason for even giving it 1, but in the spirit of generosity I'll give it a mark for the fact that they at least do give you a sign telling you the way out.. Shame I hadn't spotted that as I walked in.

27 May 2011 01:10