All Bar One, Wimbledon

A terrible place which I would not visit again even if forced to by a court of law! Leaving aside the fact that it is a chain pub with a focus on marketing and maximising shareholder wealth rather than a more traditional place with a social focus I found my 'experience' pretty awful.

Specifically, after ordering some food and being presented with the wrong dish, I was told by not one but two members of staff that I couldn't remember what I had ordered and that I was wrong rather than them. Just to repeat, no 'oh our mistake' or 'sorry, some mis-communication there', it was 'you said you wanted steak' Quite an achievement bearing in mind one of them wasn't present at the time of ordering! It was then snatched away from me with a sigh before the waiter flounced off in a huff. Quite a while then passed before I got a replacement, somewhat worrying in itself.

Needless to say that with customer service like that I won't be heading back at all (although I accept that to go in one of those places I must suffer some form of penance) and I will be telling all and sundry about it.

8 Mar 2010 10:21