The Abrook Arms, Uxbridge

I booked in January for my childrens christening which was in may 2013.
"Andy" quoted me with a marque and food £250. He said he would try and find the marque and keep me updated as he had just started and he knew nothing about it.
He also said a £50 deposit had to be put down to secure the date and for bar stuff (for function room bar) which we did 2 weeks later.

For months I heard nothing till about 1 month before the christening I phoned to ask about the marque. They stated that no marque is the book and "Andy" had left. After a few calls they said they couldn't find the marque, then they said it was damaged. I'm still confused on that one.

And that was just the start of the problems. I had a call saying I had not payed anything and when I said I pay £50 they said its "not in the book." Then after a lot of debating he said he would sort it and that a lady is covering the christening as he on holiday.

A week before the christening I gave this lady £200 cash for 100 people for a finger buffet. (They still sorting the other £50) She told me not to worry she would sort it. Make sure it was clean tidy and enough food for everyone.

In the morning I came to set up and decorate. It dirty,it smelt had dead worms on the floor. There was no tables. She was rude and unhelpful. Once I sorted it I asked for 1 small extra table as there wasn't enough to be told"No!"

Well after the christening I turn up with the guests to find the function room bar not opened when I asked she was again rude and very unhelpful. When I saw the food I was so embarrassed I wanted to cry. No butter on the bread, hardly no filling if filling at all. i.e 1 slice of egg in 1 whole sandwich. There wasn't enough food for everyone. I would say there was food for about 30-40 people maximum. It was also just thrown on a trays, slapped together. Guests either went early for "takeaways" or starved.

I just called the management to explain what had happened on the day and how things where while he was away. He was rude, called me a lair and he unprofessional. I'm disgusted and shocked that he is the manger.

Overall I found the whole experience stressful, embarrassing and very upsetting. Which is a shame because it used to be a great pub. The staff was lovely as well as the food. There wasn't a fault.

28 May 2013 15:57