The Sump, Burton-Upon-Trent

Went a couple of weeks ago with my sister, her boyfriend, my girlfriend and my 10 year old nephew. We all bought drinks and sat down to choose meals. We then ordered. Two of the meals were incorrect and had to go back but we thought no problem, mistakes are made. My sister had ordered lamb on the bone which half way through she found to be raw. Now there's a difference between slightly pink and raw but the chef didn't seem to think so. The lamb was sent back and when it arrived back it had obviously just been placed on the grill for a few minutes. She carried on eating only to discover the meat still red raw in the middle. We asked the waiter to send it back and he asked if we'd like to see the manager (who just happened to be the 'chef') He came out obviously in an argumentative mood and said that he had slow cooked it for a few hours. After my sister stated that it didn't matter how long it had been cooked for it was still raw, he began arguing (in front of other customers) told us we could have the money back for the one meal but 'that was it' and eventually told us to drink up and get out. I've never heard such a rude reaction to customers. I thought the customer was always right! Not the best way to run a business as it's around �60 he will never see again!

5 Dec 2007 10:59