The Bugle Inn, Brading

i am a pub owner myself and pride mysef on the fact that customer service& well trained staff are a must, sadly this was not the case in this pub, today!! very ,very, disapointed as i was recommended to go here, it was my birthday today and i really wish i didnt waste my money in this pub, The food itself wasnt bad, good menu, but the place is let down by the staff , that were on today,we were not welcomed with a hello or a smile, infact i felt completely unwelcomed, the staff were not motivated or interested at all, it is the worse i have come across in a long time, whilst eating our food we were watched by two members of staff as if we had two heads or something, the staff made no effort whatsoever to welcome any customers that came into the pub whilst we were there, it was awful, you could cut the atmosphere with a knife it was more like walking into a wake than a pub, i had given it alot of thought before posting this as being a pub owner myself i know it takes years to built a reputation and one or two comments to wreck it, but i hope the landlords take stock of this comment and pull there staff to one side and sort out there attitude, & customer service skilss or lack of it, would like to say any pubs or restaurents food could be superb but if the service and customer service is bad you wont go back and i will never step foot in the place again after the way we were treated and served today.

18 Jul 2011 22:29