The Albert Arms, Esher

Why don't the staff at The Albert give you a gin in a glass together with a separate full bottle of tonic you have paid for? Their practice is: fill up the glass with ice; put the gin in the glass; fill up to the brim from a medium bottle of tonic that they have behind the bar; then they don't give you the rest of the bottle of tonic. Consequently there is always half a bottle of tonic left ... which they use for someone else, pouring from a low shelf behind the bar. Is this a practice between the staff or does Jonathan the owner tell them to do this? I want my bottle of tonic - I've paid top price for it - it's not to be shared with someone else.

1 Apr 2012 12:05

The Saucy Kettle, Surbiton

Why the manager Frank doesn't take a customer relations course is anyone's guess. He is past his sell by date. I know of at least five people who don't go in there any more due to his very rude manner to his regular customers. Why should anyone spend their hard earned money there, when on a Saturday night at 11pm there are four police cars and vans outside because of all the trouble, is anyone's guess. Why anyone would want to be in a pub full of drunken chavs is beyond me. We have plenty of pubs in surbiton, Frank the owner only has one.

31 Jan 2012 16:02