The Greyhound, Carshalton

This pub has the potential to be the best pub in the area, great postion, a range of bars to suite all tastes, warm & cosy or bright & airy. We visit it perhaps 10 times a year, I'm not sure what's happened recently but all aspects of the service have just vanished.

Some staff try very hard but it's as though there's an overriding culture of not caring. I have no idea who she is or what position she holds but one woman there is the reason why we shall not return. I've been told she once worked at the Windsor Castle up the road (and smiled there regularly) but she is rude, indifferent and gives the impression she is doing you a favour by serving you.

I took my colleagues there for Xmas lunch and witnessed her overcharging another set of diners, giving up when the till wouldn't play ball and leaving me to wait for her to finish a chat before returning to serve me, by which time she had added another 2 pints to the bill. I have also been there recently when two of my friends on three different occasions were over-charged or short changed by her, in all cases it took 10 minutes and the asistance of others to convince her she had it wrong but with no apology.

Obviously I can not say how/why this happens but with the prices already high this is intolerable. I advice anyone visiting to check the prices & their change.

It is such a shame, I used to love this pub.

18 Jan 2009 20:30