The Canbury Arms, Kingston Upon Thames

Many thanks for all the reviews to date.

Some of the more recent postings are factually inaccurate.

The Canbury Arms is privately owned by me, Michael Pearson and not by a chain.

Everybody is welcome at The Canbury Arms including those wishing simply to drink.

Owing to our popularity as a food venue we operate a table booking system at busy times which unfortunately does block out space for customers just looking for a drink but that is not to say they are not welcome.

Our menu changes daily and is freshly prepared by top chefs with experience from some of the best establishments in the UK.

We may not always get it right on the night as no one is perfect, but we try hard each day to try and ensure we do.
This has recently been acknowledged by Harden's Restaurant Guide 2009 where we are commended as one of the UK's best.
We also won The South London Business Awards "Best New Business 2007"
I value any feedback customers may have in order that we have an opportunity to provide the best experience for one and all.

If you are in any way dissatisfied with what we offer please feel free to contact me, Michael Pearson directly on 020 8255 9129 or e mail michael@thecanbury arms.com and I will be more than happy to discuus ways in which we can make your visit more pleasurable. We may not please everyone but it would not be through lack of trying.
Many thanks and cheers!

Michael Pearson
Landlord

26 Oct 2008 21:11

The Canbury Arms, Kingston Upon Thames

Many thanks for all your comments and we take them all very seriously and personally.

As you are probably aware, the Canbury Arms under its current management is approaching its first year. A lot has happened during this time and the manner in which the pub has evolved is largely down to the majority of customers using it.

We have listened to those customers and provide a product and service that they themselves have requested and as the majority of residents in the Canbury Arms catchment have families they require a child friendly pub to frequent.

However we are not a creche and are fully aware of the issues that have arisen as a direct result of a lack of any clear policy on children.
Although we fully intend to remain as childfriendly as possible we are in the process of designing and printing our new child policy which aims to address childrens behaviour and parental control whilst on the premises. It also sets out to restrict the times that children are allowed on the premises and so hopes to achieve a balance, ensuring a pleasant experience for all when visiting the Canbury Arms.

Regarding pricing policy, we bench mark our prices on various other establishments around the whole of Kingston. On many sale items we are like for like and in some cases lower as well as higher in others. All our food and drink supplies come from the very best suppliers in the UK and we pay premium rates for premium quality. Our pricing policy is based on the hospitality industry standards and in many cases more favourable to the customer. If prices seem expensive on some items it is because of the quality of what you are buying and quality is something that we will not compromise on.

Regarding spirit doubles, we serve a 35ml measure so a double is 70ml against the usual 50ml. Staff are trained to point this out when asked for a double to avoid confusion.

I hope this information is useful to the authors of some of the most recent comments posted. You have as much right to use the Canbury Arms as anyone else and I for one want to ensure that everyone has a pleasant experience when visiting. We are never going to please everyone but will not give up trying. We rely on your help and feedback and perhaps on your next visit, if things are not up to scratch, please ask to speak with me personally and together we can try to create the perfect environment for one and all.

Many Thanks,

Michael Pearson, Landlord, The Canbury Arms

2 Jun 2006 16:48