Inn on the Wharf, Burnley

I always thought this pub was ok until recently when myself and my partner visited on Saturday 2nd June as it was my birthday. We bought a drink and went outside to the canal chatting to some people on the barge. We then went inside to order some food, which was two soups and two main courses and paid �18. The barman came with the soups, stretched over with mine and put my partners down spilling half a bowl of soup on my partners leg. His leg was stinging and tomato soup on his jeans. I went to the manager to tell him what had happened, just to be told accidents do happen. Fair enough they do but the manager never even came across to see us or offer anything in the way of an apology or compensation or to see how we were. I asked for the money back and they carried on serving, then the barman brought the money, �17.50 as i paid �18. We left in disgust with no meal and very annoyed at the attitude of a manager towards his customers. It altogether spoilt my birthday.

7 Jun 2012 13:48