The Prospect of Whitby, Wapping

Where to start! The service was terrible. The duty manager was very very unfriendly [Sunday 23 March 2010]. If that's the face of the staff you have no hope. I ordered nuts... didn't receive those. There was no opportunity to ask the duty manger because he disappeared into the kitchen. Also, I wasn't able to check if I paid for this because we received no receipt (a common complaint listening to the table next door). The food was terrible. The meat inedible. We ordered the Sunday roast, lamb and beef. There was more sinew on the plate than edible meat (I have pictured if you need those), and the veggies were overcooked. 45min later (everyone else received and tried to eat their food by this point) the veggie tagine "was still in the process of being made", so one patron without food. No ETA given. We received a very insincere apology after complaining for the second time and a refund on request. Then I spotted the duty manager putting the top back on a bottle of cider and sticking it back in the fridge? There is no excuse as the location is excellent and the history and charm can't be bought. This pub will never see us again.

23 May 2010 16:09