Blue Boar, Hay On Wye

Please AVOID if you prefer not to waste your money on terrible service and food. This review is based on a visit by a small group who were looking for a nice pub with good quality food. Rationale for aweful rating:

1) Ordered the 'Home made' burger with potato wedges and garlic mayonnaise. The burger was clearly not home made when it arrived, it was a processed frozen burger. It was also served with cheap chips and no garlic mayonnaise. Not what you would expect for a �10.50 main!

2) When challenged about the burger the staff were highly defensive and aggressive with a misaligned story about the burgers origin. First of all it was 'pressed' onsite with local meat, then it was made by their local butcher. Having worked in a butchers for over 5 years and made many burgers I do not believe this in the slightest. I was even offered to see the receipt which never materialised???

3) When the landlord finally arrived, after I had finished the chips (about 10 of them!) I was accused of having finished a perfectly nice meal and not offered any replacement or refund

4) When I questioned why it was served with chips rather than wedges it was because it was a Sunday and they use the potatos for roasts on a Sunday. WTF - am I supposed to be a mind reader as well as a paying customer??

I was accused of been aggressive and I would be 'chucked out' if I didn't calm down. Not the kind of treatment I would expect, particularly when paying �10.50 for a home made burger and potato wedges and receiving a frozen burger and cheap chips.

Based on this I hope you try an alternative location if at all feasible.

Kind Regards, a very unhappy customer.

9 May 2012 23:08