The Red Lion, Sturmer

Have visited The Red Lion on a number of occasions before and have never been disappointed, but have to say I was last night, and will not be rushing back.
Had fajitas, which I have had before, only this time the chicken was swimming in a dish of oil. Very greasy to eat. When complained was told that no oil is used, only lager. When I showed her the dish of oil and my serviette covered in grease, she went to the kitchen & explained that yes they do put butter into the dish.
Clearly too much! She was 'sorry if I thought it was too much' but clearly not really bothered. If she had been then a small gesture such as a complimentary drink or desert would have gone a long way towards making amends.
Not so much the food, as we all make mistakes in the kitchen, but more the attitude of the staff will mean that I won't be the regular customer I was, and will stop recommending The Red Lion to family and friends.

29 Aug 2008 07:31

The Red Lion, Sturmer

Have visited The Red Lion on a number of occasions before and have never been disappointed, but have to say I was last night, and will not be rushing back.
Had fajitas, which I have had before, only this time the chicken was swimming in a dish of oil. Very greasy to eat. When complained was told that no oil is used, only lager. When I showed her the dish of oil and my serviette covered in grease, she went to the kitchen & explained that yes they do put butter into the dish.
Clearly too much! She was 'sorry if I thought it was too much' but clearly not really bothered. If she had been then a small gesture such as a complimentary drink or desert would have gone a long way towards making amends.
Not so much the food, as we all make mistakes in the kitchen, but more the attitude of the staff will mean that I won't be the regular customer I was, and will stop recommending The Red Lion to family and friends.

29 Aug 2008 07:29