The Kingswood Arms, Kingswood

Me and my partner visited the Kingswood Arms a couple of weeks ago on a sunday for an admittedly late lunch (although there are no advertised restrictions on service times). We used to eat here regularly several years ago and the food at that time was wonderful.

On this occasion it was a complete disappointment. We were 'served' by a very flippant waiter and after a few minutes were bought my partners starter. Deep fried Camembert (his favourite). It looked disgusting and tasted worse, but he was hungry so ate it.
On to the main course - Roast Beef and Yorkshire pud. Looked great - but was cold - even the obviously kept warm for hours roast potatoes. The requested horseradish sauce arrived with a dried up crust round the sides of a large bowl. We complained and requested fresh plates of hot food and fresh horseradish, which when it was all bought to the table was only marginally better than the first plates. We declined to eat and asked to see the Manager to complain - instead we were bought the supervising waitress, who said the manager was not available! We were told the excuse for a starter was how it was meant to be (!!)but they grudgingly agreed that as we had not eaten the mains we would only have to pay for our drink. There was no apology or attempts at making amends. BARRY SLAYFORD, YOU HAVE REALLY TAKEN YOUR EYE OFF THE BALL. We wont be back again.

28 Aug 2008 22:59