The Leather Bottle, Cobham

I am sorry but all these comments are unacceptable. All the staff at the leather bottle pub are firendy and well trained. All the staff are trained to the highest standards of customer satisfaction and care. In one comment it was stated that the bar was closed but the locals were still served. This is highly unlikely and the bar will always close at 11 sharp as all other pubs do with no exeptions. Another stated that they came for a wedding and the food was slow coming out. If you would like to remeber it is a country pub we do not have a large kitchen and with a hole restaurant of guest food will be slower than normal but it is all brought out. In some times there are large waits on food in the bar when the building is full of customers again remeber this is a pub we do not have a large kitchen but all customers are reminded and several signs are put around the pub that the food is not always fast but it is worth the wait. All the staff are trained to deal with customer unsatisfaction if the customer is rude towards memeber of staff them they will not be made welcome as we are people as well not here to be shouted at or spoken down to.
I surgest to anyone who would like to visit the pub please do not be put off by these comments as they were no ware near as bad as they have been made out
all the staff are friendly and will alwayshelp as much as they can and do as much as humanly possible to make your visit plesant.
Ths pub is still runing as good as it has ever been and there are hundreds of people that have enjoyed there visit here and continue to return to we cant be that bad.
If anyone has any worries or questions about any comments on this page please give us a ring ask for a higher memeber of staff and ask us what you are unsure off we would be happy to explain and give you any information you require
thank you for reading this
hopefully see you soon

13 Nov 2009 09:17