The Oystercatcher, Penarth

I have been to the Oyster catcher twice in the last year. On the 1st occasion, back last summer just me and my husband went.
It was ticking over but not busy, we found a table which was sticky and still had the last persons crumbs all over it. I found a cloth on the end of the bar and cleaned my own table. We placed our order and waited and waited and waited, 45 mins later our meals turned up. My husband had ordered the mixed grill medium rare steak. What he got was cremated and VERY well done and the chicken he couldn't even cut it with a knife it was so dry. He even banged it on the table, It was like a pebble, I've never seen anything like that before. I had ordered a salad which they had placed under the hot lamps as it was very warm and wilted when it arrived, so I didn't even touch it. I could see there was no point in complaining and plus we didn't want to wait another 45 min so we walked out.
A couple of months ago we thought we would give them another go, so this time we took the kids too.
It was the same again, we waited for 1 hr 20 mins for our food to arrive, the place was a shambles plates covered every surface the waitress's were delivering meals but ignoring the plates,
The food had spent so much time under the heat lamps that it had dried up. And the meal that we ordered for 18 month son, the plate was so incredibly hot, that we had to tip his food onto the table so he didn't burn himself. People were complaining left, right and centre. So again we walked.
but this time I complained to head office, they of course were full of apologies and then out of the blue I received a letter off the area manager. stating " I am sorry to hear about your complaint about the service you received at..........please take this letter to the manger who will give a complimentary meal"
Yeah right I going to take a letter stating that I complained about him to get a free meal, Thanks but no thanks. But then I think they done that on purpose so we wouldn't claim the meal.
My advice stay the hell away from here don't waste your money.

20 Sep 2009 18:00