The Swan With Two Nicks, Worcester

Myself and 10 friends have just had a night out in the Swan with two Nicks. it is a lovely pub with nice surroundings however we experienced the most unpleasant staff there. we were sitting in an section on the 1st floor which was slightly sectioned off from the rest of the pub. the music was extremely loud where we were sitting and couldn't here each other speak. my friend attempted to unplug the speaker and immediately a member of staff came over to speak to him. he was extremely aggressive in the way that he spoke to my friend and threatened to throw him out. my friend apologised and explained the reason why he did it. anyway we thought that was the end of it and a few minutes later the same person came back (his name was Dean) with another bouncer and continued to threaten my friend and again be extremely aggressive. at this point we decided to leave as we just wanted a quiet night. we left the pub and dean followed my friend out onto the street to continue with the same abuse. my friend said that it was the work customer service that he had ever experienced and Dean reply by saying that I am not here to give customer service??????? anyway there just happened to be 2 police men standing outside of the pub and when the bouncers realised that they were standing there they backed off. I feel that they were overly aggressive and were looking for a fight. my friends and sensible people and don't go out looking for trouble so luckily it didn't get out of hand. i have lived in Worcester for 2 years and have never experienced behaviour like that before and for this reason shall never be going to that pub again. Later on in the night when we were heading home we passed the same pub and again witnessed Dean being aggressive with some other customers and had to be held back. my understanding is that bouncers/staff are supposed to diffuse situations rather than create them. anway i doubt this review will be published but i hope that the owners see this. I also spoke to another bouncer later in the evening (i didn't get his name but he was of black ethnic origin) and he was very pleasant and felt concerned that we wouldn't return to the pub. So this clearly isn't a regular occurance and the majority of the staff are nice however this evening could have turned out a lot worse but thanks to my friends not rising to the situation we managed to avoid a lot more trouble.

23 Sep 2007 03:04