The Sun Inn, Welwyn Garden City

We often pop in for just a drink and have never been rushed or put under pressure to drink up. However, I feel the pub is at risk of becoming a victim of it's own success. The landlord has the right attitude but he needs to keep a closer eye on his staff who struggle with the concept of customer service. An amusing recent incident was being told when we arrived at 6.00 pm for an early supper that there were no tables available when there were numerous free tables with reserved on, however, it turned out these weren't needed until 8.00 pm! Having pointed out we would be long gone by then we were found a table by a member of staff with a bit more nouse, thanks Dave! It seems a shame that they were prepared to turn away business when a little bit of commonsense solved the problem!

8 Feb 2009 22:22