The Lord John Russell, Russell Square

croydonpeer, I probably spent more than you in there last night. I was the only one at our table drinking water... with 3 large glasses of wine, i.e. an overpriced bottle-worth, in the 2 hours we were there. My friends were drinking half-pints of cider and Coke - which were served in the same glasses as my water. I paid for all the drinks and would love to be refunded the £30 that I supposedly spent on 'water'. of course this is a minority view - like I said, I had been coming here for 4 years without an issue. utterly gobsmacked by what happened, as are my 3 friends. hence why I think it worthy of commenting as this sort of behaviour should not pass unnoticed. even if we had been all drinking water at the end (which we were not), this was the worst customer treatment any of us have ever seen anywhere (and we're a well-travelled bunch). enjoy filling the pockets of this greedy unpleasant man, that's your choice!

20 Dec 2013 09:05

The Lord John Russell, Russell Square

Until tonight, I liked this pub. I thought it was a classic, corner pub. I've been coming here for 4 years. I am NEVER COMING HERE AGAIN. I beg you to AVOID, after the horrible treatment I received tonight. The bar staff and the owner were unspeakably rude to me and my friends, who had come here to celebrate. We bought drinks, we chatted, we started to wind down... So far, so normal. Then we were asked by the barman to leave as we were taking up a table without buying enough drinks. The first time, we thought we'd misheard or misunderstood. Nope. He came back and was as rude as possible. I went over to the owner, ensconced at the bar, who was even more rude again. There was NOBODY waiting for a table in the entire pub. It was just incredible. We left, all of us speechless. It ruined our (until-then nice) evening. AVOID AVOID AVOID. These people do not deserve you.

19 Dec 2013 22:34