The Church Inn, Ludlow

Well, I do actually have to agree with all others that this really is a superb establishment, apart from it's Customer Service !!!!
My wife and I have visited Ludlow on numerous occasions.... most recently over the Bank Holiday weekend, and we always like to stay in (as our friends would call it) 'up market' establishments. We always enjoy the dining in Pubs & Restaurants local to Ludlow to eat fresh and exciting produce, and above all, we always make a number of visits to The Church to sample an absolutely outstanding selection of Real Ales. We just cannot praise this establishment more, apart from the Customer Service that it provides, it is far, far, far, below the standards it sets for its Beer and its Food offering !!
Our main 'gripe' is that staff behind the bar seem more interested in chatting between themselves and with friends, doing Crossword Puzzles, or discussing Jokes off their mobile phones than looking after the owners customers. We have frequently had to wait for service, and not because they were too busy. My wife actually over heard what appeared to be local customers moaning about this problem also.
I do feel quite bad having to make my point in this manner, however, the owners of this establishment need to take the negatives with the positives, and address the negatives very urgently.
The standard of the beer and the service, are equally important, and if one of them is not up to scratch...we will take our future business elsewhere.

26 Aug 2008 10:53