Harts Boatyard, Surbiton

We have visited this restaurant a couple of times before and have had a mixture of experiences but gave it the benefit of the doubt.

Following a lengthy wait for someone to take our order, the rest of the evening was a disaster.

- We asked for water 3 times which was finally brought when we had almost finished eating
- We had to ask twice before two glasses of wine were brought and finally came after the meal was finished
- The gravy for my lamb which I had asked to be served on the side came 20 mins after being given my meal (only after asking for it twice)
- The sea bass was overcooked and dry and the potatoes were over salted
- The bill was wrong and had 4 glasses of wine rather than just two (presumably on account of the fact that we had to ask for it again!)
- We had at least 4 different people serving us which probably caused the confusion over what had been ordered and why it never came
- Two other parties sitting next to us seemed to also be experiencing similar problems with the service

We did complain about the sea bass and this was taken off the bill, however this did not make up for dreadful evening that we had. Overall the food was distinctly average and in one case unpalatable and the service was appalling. Hart�s Boatyard is a nice place to go for a drink but I certainly will not be eating there again!

23 Oct 2008 21:26