The Pack Saddle, Chazey Heath

Well, I am quite amazed at this pub, I last ate there and the food was 40 minutes in the coming! I was amazed as there were only 8 people in the restaurant area, so what the heck was going on I do not know, when I politely questioned the waitress, a smiling dark skin lady , she remarked 'I don't know, I will find out' this was said in a foreign accent. The food arrived, delivered by this lovely smiling and very pleasant waitress, she was apologetic that it was so long in arriving, it was dreadful in its presentation and also cold. You can imagine my frustration, I asked to speak to the Manager, he or she never arrived, I got up and left in disgust, I never even bothered to ask for a refund. I can honestly say, I will never go back there again, the only good experience which I had was to have seen the very lovely smiling waitress who was doing her best to serve the frustrated other customers who were obviously experiencing the same situation as I was.

19 Sep 2009 21:37