The Bird in Hand, Mayford

On Sunday 28th December I booked a table for 6 in the restuarant at this pub and then increased the booking to 10 including 2 young children. The party were coming from various Surrey locations and we agreed to meet at 1.15pm. This was a family gathering , post Christmas, for my children and grandchildren whom I had not seen over the two days of Christmas. When we arrived we were told that chef was on his own and were given a "roast" menu only but told that chicken and turkey was "off". My daughter eats white meat only and, after being offered sausages and meat pie as an alternative (?), we finally managed to obtain cod as the only solution. The food took 45 mins to arrive and was not hot.
The whole situation was embarrassing and humiliating and I only paid the bill to get out as quickly as possible (my wife had a very bad cold and just wanted to get home!). The pub had my home phone number and could easily have called and warned of the problems they were having BEFORE we all arrived ! I shall never set foot in this pub again and I advise any other visitor to think twice. Incidentally, the bill was not cheap and we would have been better off at a Harvester!

Geoff Price

29 Dec 2008 19:45